Chapter 1

SARAH JONES

Clapham, London.
SW4 OEB
Telephone : (0171) 720 5378

Date of Birth : 28th September 1969

Marital Status : Single

BA(Hons) Librarianship and Information Studies Chartered Librarian

A self motivated and enthusiastic team player with excellent communication skills and the drive and commitment to rise to and meet challenging assignments, able to prioritise workloads effectively with a creative aproach to problem solving.

Key Skills and Experience:


EMPLOYMENT

Training Specialist.
Lexis-Nexis Europe.
Jan 98 - Present
  • Training clients on-site and classroom.
  • Presenting new products.
  • Producing Training Materials.
  • Developing Intranet.
  • Installing Software.

Customer Services Executive.
Knight-Ridder Information/The Dialog Corporation.
Mar 97 - JAN 98
  • Providing helpdesk support and client training for Knight-Ridder's on-line products Dialog & DataStar.
  • Customer support for search strategies, technical and communication queries.
  • Creating new training courses and developing client specific training.
  • Group and individual training course delivery.
  • Supporting Internet and windows base access as well as the command language access to the on-line hosts.
  • Specialising in business information.

Librarian.
Instant Library.
London Underground Engineering library.
Dec 1994 - Mar 97

  • Working in an outsourced engineering library.
  • Answering enquiries on a wide range of subjects but especially, engineering, financial, management, marketing and company information.
  • Supervising two members of staff.
  • Establishing and demonstrating CompuServe and Easynet Internet connections.
  • On-line searching with FT Profile Dialog and DataStar, using CD-ROM applications and the TINLIB library management system.
  • Budgeting and marketing.
  • Producing monthly newsletter.

Assistant Librarian.
Granada Television.
1993 - 1994

  • Working in a busy transmissions library.

Self Employed.
Vegetarian Restaurant, Swansea.
1988 - 1990

  • Establishing and managing the business.
  • Achievements including creating a business plan for funding and obtaining the Prince's Youth Business Trust Grant.

EDUCATIONAL HISTORY

Liverpool John Moores University.
1990 - 1993
BA (Hons) Librarianship & Information Studies

  • Creating Databases
  • On-line Searching
  • Library management

Swansea College.
1986 - 1988
2 A Levels - Psychology & Sociology.

Pentrehafod Comprehensive, Swansea.
1983 - 1986
 9 O Levels including English, Maths & Computer Studies.